FAQ's 

Got a question about the festival? Use our handy FAQ's guide below and see if we may already have given the answer. If you've not found what you are looking for use the contact us section of the website. Please note that the team will be away from the office W/C Monday 30th August with very little access to emails. 

What is the location for the festival?

The festival will take place at Kirkley Hall Campus in Ponteland, the postcode for your satnav is NE20 0AQ.  Please follow the signs for Kirkley Hall/Kirkley Hall Zoological Gardens, then follow the signs for festival visitor parking. Please drive slowly once on site. Parking is in a field. Dogs MUST be kept on the lead - this will be a high traffic area. No dogs to be left in cars in the visitor car park. 

 

What time does the festival open?

The car park is open from 8.30am – and it’s free! The show gates will open at 9.30am.

 

Do you have to pay for parking on show day?

PARKING IS FREE There are hundreds of car parking spaces available. On entry to Kirkley Hall main gate you will be directed to our car park attendants - please follow their guidance to the next available parking space. Please drive carefully- there will be children and dogs in the car parking field. With field parking make sure you wear appropriate shoes for walking. The festival's main entrance is a walk from the car park. There is extremely limited disabled parking slightly nearer to the show gates- you will be required to show your badge on arrival. 

 

What time does the festival close?

The festival will finish at the close of the main ring once the Show Champion is announced. This is likely to be around 4.30pm. Last admittance is 3.30pm.

Is camping available? 

There is no camping available. You may find sites nearby in Morpeth, Ponteland, etc

How much do tickets cost?

Early Bird tickets prices are £7.50 per person for a single day or £12.50 for a weekend ticket - and are available via our website. These early bird tickets are only available until 31st August. 16’s and under are free. Tickets on the day are £10pp. Weekend tickets will not be available on the gate. Tickets are for entry into the Festival only. Activities within the festival may incur an additional charge. 

 

Can I bring my dog?

Of course- This event is very much for dogs!  Please make sure you pick up after your dog and use the bins provided. We recommend travelling with a dish and water for your dog.  Please ensure your dog is kept under close control and on a lead throughout the festival - we strongly advise against using extendable leads as some activities may not allow them - and they are dangerous in crowded areas. This is still a working farm in places with some livestock. Activity areas are fenced for safety. Please consider whether your dog will enjoy themselves, not every dog likes big busy places. 

 

Is there disabled parking?

Blue badge holders will be able to park in the field nearest the main gate within a short walking distance of the gate. Please note that this parking is still in a field. There is still quite a walk to the main showfield. Please have your blue badge ready in your car when entering the car park to be directed. Please note that disabled parking is limited. The distance from the gate to the main festival fields is around 300m. 

 

Is the site accessible for disabled visitors?

While every care is taken to accommodate people with disabilities, visitors must be aware that the festival is held on agricultural land used for rural activities which is uneven, has slopes and can be slippery when wet. Toilet facilities are provided for disabled visitors throughout the site and these are sited on the most level ground available. For people of limited mobility the rough terrain can become slippery and uneven, the show field is very spread out and a lot of walking is required. We welcome every visitor equally regardless of their physical, sensory or mental capacity. We are, however, honest about our rural location and the limitations that this can impose.

 

What footwear should I wear ?

The terrain of the show ground can be quite uneven in places so we would recommend wearing suitable footwear as if going for a walk in the country. Even if it isn't raining, we would recommend trainers, wellies or sturdy boots. You will be walking on grass for the duration of the day so please leave your stilettos at home!

Do I need a dog to visit?

Every year we welcome lots of visitors who come without a dog. Sometimes your dog may not feel comfortable in a busy crowded environment so is happier at home or sometimes you might not even have a dog. The festival is a great place to speak to people about dogs, watch trained dogs during the displays, plus not all of our exhibitors are dog related. 

I’ve bought my tickets online but now I can’t find them!

You will not receive ‘physical tickets’.  Please make sure you have your ticket confirmation either printed or on your phone as these will be scanned for entry into the festival. If you bought tickets for 2020 these will still be valid. You can use the troubleshooting link here to retrieve your tickets. Please note that the week leading up to the festival will be VERY busy for the team and we will be on site and away from the office. The team from WeScanTickets will be on hand at the gate to deal with any questions. Please follow the signs for ‘pre-purchased/online’ tickets. 

 

Can I get tickets on the gate?

Yes, you can buy tickets on the gate. Please note that gate tickets are £10 per person. You can buy early bird tickets online until 31st August. Weekend tickets are not available on the gate. We recommend getting your tickets before the day. 

 

Can you pay by card on the gate?

Card facilities will be limited at the main gate. If you need to pay by card on the gate please notify a member of staff when you arrive. Some traders may only accept cash, so please bear that in mind when coming along. 

 

Is the zoo open?

The zoo will be closed and not accessible for the duration of the festival. 

 

I’m a trader, what time can I setup from?

Traders should have now received a full information pack. Traders will receive their wristbands on the trade gate. 

 

What happens if it’s raining?

Bring a coat and a smile – but no seriously the show must go on. We have plenty of things to keep you entertained and with covered areas you can take a moment to keep dry.

 

What can I enter on the day?

What can’t you enter is probably a better question… There are plenty of activities with everything from dog shows to flyball, fastest recall and temptation alley. New activities include Parkour, ScentAdventure, Small Paws area and Rally-O. Activities will incur a small charge so make sure you take some change. 

 

Where can I find the map and timetables for the day?

The best thing to do is download a handy show programme before the day so you can plan and map your festival trip. Download it here

 

Are there toilets?

The festival site has several portaloo toilet blocks. There will also be disabled toilets on site 

 

What are the dog show categories?

Dog show categories can be found here and in our show programme. Dog shows are ‘enter on the day’, so no pre- registration required. Dog show prices are set by the individual charities so may differ. 

Top tips for the weekend….

  • The welfare of your dog is your responsibility throughout the duration of the festival and must not be left unattended at any time. Dogs cannot be left within cars in the public car park. Checks will be made to ensure the welfare of your pets.

  • Unless undertaking guided activities dogs must be kept on leads around the showground. For the safety of your dogs and others please do not use an extendable lead. 

  • Please take a moment to think whether your dog will enjoy the festival; some dogs find crowds and noise stressful. 

  • We recommend arriving early and getting your tickets before the day. This means you can get parked and into the festival in good time to get ready for a great day out!

  • When entering your dog(s) in any of the shows, have-a-go rings or activities you do so at your own risk. You must follow the instructions given by the staff/trainers. 

  • Please take note of all signage on the day. The site is very large and as parts are a working farm all rules must be adhered to and dogs kept on-lead at all times unless under the instruction of a trainer in one of the activity rings. Please consider the temperament of your dog before entering any of the activities.

  • Don’t forget your poo bags and dispose of waste appropriately. Discarded poo bags are a hazard and can kill farm animals 

  • No smoking on site at all.  No vaping in any marquee or crowded area please.

 

Please enjoy the day and remember to be kind to our staff. 

 

Health and Safety

Our team of festival staff are vigilant to look out for any  security or health and safety concerns. If you notice anything suspicious, have had an accident or have any concerns regarding health and safety, please report this to a Festival Steward, volunteer or come and see us at the stewards marquee.  Please report any accidents to the stewards ’s marquee on the show field, Festival staff can show you how to get there.

 

First Aid

On site we will have first aiders and medical teams based next to the Stewards marquee on the main field

Lost Children

Please write your mobile number on your child's wristbands once you have entered the show

If your child gets lost please inform any member of festival staff who will contact the main festival stewards 

Please encourage your child if they do get lost to a festival steward ( wearing a yellow tabard) or to the main stewards tent on the showfield, or the main entrance. It may be worth showing your child these areas when you enter the show